MYCOM - MYCOM is a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT engineering services to the telecoms industry.

TM Forum's Team Action Week, is the industry's premier "working event" for actually cultivating and improving standards, best practices and guidelines. Through face-to-face meetings, networking, conference sessions, and discussions, participants shape the industry, and walk away with new ideas, new relationships, and greater thought leadership!

As Mycom is leading the Performance Management sub-team in the TMF Interface Program aiming at harmonizing existing standard interfaces and artifacts such as OSS/J and MTOSI, there will a set of meetings at the Team Action Week with most of the industries major players. The series of workshops will be at the basis of recommendations for the design and development of an harmonized standard coping with new challenges around convergence of network and management of customer experience.

Click here for event details and registration

Back to top

LONDON, UK – 8th June 2009 – MYCOM, a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT professional services to the telecoms industry, today congratulated leading UK operator, O2, on their No.1 ranking in the recent J.D. Power Customer Satisfaction Survey of UK Mobile and Fixed Broadband.

J.D. Power and Associates latest customer satisfaction survey of UK Mobile and Fixed Broadband services ranked O2 ahead of all its rivals in the UK. The provider won high praise in the report for the performance and reliability of their network and services.

Contributing over the past 5 years to the success of O2’s network performance has been MYCOM’s NIMS-PrOptima Performance Management software solution.  Allowing full end-to-end performance management of the network, NIMS-PrOptima is deployed across O2’s 2G, 3G, radio, packet core and soft switch networks.  Delivered interfaces have ensured seamless synchronization with Nokia and Ericsson 2G & 3G equipment, facilitating and empowering O2 engineers to achieve very high standards in the quality, performance and reliability of their network. 

Nigel Purdy, Head of Technology Engineering at O2 in the UK said “NIMS-PrOptima gives visibility of 2G and 3G performance covering both voice and data.  As our network has grown MYCOM’s solution has proved to be scalable and has provided us with some simple yet intelligent reporting and analysis capabilities. This has helped us to monitor and manage the significant growth we are now experiencing in 3G data traffic which has come from a number of propositions including Apple’s i-Phone.”

MYCOM’s Mounir Ladki, General Manager, Product Business Unit, commented “O2 has been a key customer of MYCOM’s since 2004.  Since the initial delivery of NIMS-PrOptima, O2 has been able to collect, view and evaluate performance and configuration data in near real time so that they are able to optimize the performance of the network and guarantee best levels of service to their subscribers, in a background of the ever increasing roll out of new services”. He went on to say “O2 has been able to benefit from increased operational efficiencies and reduce costs while rapidly introducing new innovative services.  We look forward to our continued relationship with O2 in the coming years.”

ENDS

About MYCOM
MYCOM is a privately owned, leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT professional services to the telecoms industry.  Since its inception in 1997 Mycom has executed projects in more than 30 countries covering EMEA, APAC and the Americas. Today, Mycom has 11 offices in 3 continents and some 500 employees of more than 26 nationalities and languages. 

MYCOM’s growth has been due to its exceptional vision and leadership in the development of 3G technology and NGNs.  The expertise gained in these technologies has enabled Mycom to pioneer the performance management of such 3G networks, and achieve a leadership position today in the performance management and service assurance of advanced convergent telecom networks. This added to the unique triple expertise in software excellence, systems integration and network engineering, now makes MYCOM the partner of choice for over 40 leading global telecom carriers across more than 30 networks.

Further information about MYCOM can be found at http://www.mycom-int.com.

About O2
 O2 is the brand of Telefónica O2 UK Limited, a leading communications company for consumers and businesses in the UK, with 20.8 million mobile customers and over 404,000 fixed broadband customers as at 31 March 2008.

 Telefónica O2 UK Limited is part of Telefónica Europe plc which is a business division of Telefónica S.A. and which owns O2 in the UK, Ireland, Slovakia, Germany and the Czech Republic, and has 46 million customers.

 O2 is the naming rights partner of The O2, the world-class entertainment situated in Greenwich London.

 O2’s UK mobile network covers 99% of the UK’s population. O2’s 3G network covers over 80% of the UK population and is fully HSDPA-enabled, providing speeds of up to 3.6 Mbps for customers with an HSDPA-enabled device.

About J.D. Power and Associates
Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends. On April 1, 2005, J.D. Power and Associates became a business unit of the McGraw-Hill Companies.

Contact Information:
David King
Mycom (UK) Ltd 
+44 7810 557796
david.king@mycom-int.com

Back to top

NICE, FRANCE – 6 May 2009 – MYCOM, a leading global provider of best-in-class OSS Service Assurance software solutions and innovative ICT professional services to the telecoms industry, today announced at TeleManagement Forum’s flagship event, Management World 2009, the launch of Converged NIMS-PrOptima™, the latest version of its flagship OSS Service Assurance software platform.

With this launch, MYCOM now offers a totally unified end-to-end NGOSS Service Assurance solution that addresses the requirements of convergent mobile-fixed operators as well as IP access and Internet service providers.

Over the past decade the information and media markets have been facing fundamental technological and market evolutions, primarily based around the convergence of networks. Network types have been merging to Next Generation Network IP-based infrastructure and services. In order to service all their customers with similar Quality of Service independently from the access technology, whilst addressing specific needs of fixed, mobile network and IP operations, service providers need to rationalise their OSS around scalable, future-proof and pre-integrated functional blocks enabling them to manage the entire converged network from one location and one software solution.

The launch of this new MYCOM solution addresses all the needs of today’s converged operators while covering all IP & Ethernet based aggregation and IP Multimedia System domains, enabling bridging the gap between the traditional management silos.  

MYCOM’s Mounir Ladki, General Manager, Product Business Unit commented on the launch of the new solution: “Convergence of previously dissociated technologies and domains is becoming a reality, enabling service providers to offer innovative services with a seamless customer experience across fixed and mobile access points using IP transport and applications. With our new software, service providers now have a rationalised NGOSS Service Assurance solution that enables the delivery of a consistent customer experience and optimised quality of service across these multiple access, transport and content domains.”

He added: “Service providers can now complete the transformation of their OSS and proactively manage the all-IP networks with greater efficiency through cross-domain correlation and business processes automation. They can create new revenue streams while significantly reducing their costs. This is a major advancement in the OSS Service Assurance domain and further enhances MYCOM’s position as a leading global provider of such solutions”.

For further information or to arrange a demonstration visit MYCOM at booth number 102 at the TeleManagement Forum Management World 2009.

ENDS

About MYCOM
MYCOM is a privately owned, leading global provider of best-in-class OSS Service Assurance software solutions and ICT professional services to the telecoms industry.  Since its inception in 1997 MYCOM has executed projects in more than 30 countries covering EMEA, APAC and the Americas. Today, MYCOM has 11 offices in 3 continents and some 500 employees of more than 26 nationalities and languages.  

MYCOM’s growth has been due to its exceptional vision and leadership in the development of 3G technology and NGNs.  The expertise gained in these technologies has enabled MYCOM to pioneer the performance management of such 3G networks, and achieve a leadership position today in the performance management and service assurance of advanced convergent telecom networks. This added to the unique triple expertise in software excellence, systems integration and network engineering, now makes MYCOM the partner of choice for over 40 leading global telecom carriers across more than 30 networks.

Further information about MYCOM can be found at http://www.mycom-int.com.

Contact Information:
David King
MYCOM (UK) Ltd    
+44 7810 557796
david.king@mycom-int.com

Back to top

See MYCOM at Booth 102 at the TM Forum Management World in Nice, France.

Click here for details.

Back to top